Loyalty is much more than a program—it’s a strategy, a service, and an outcome.
Brands are facing significant hurdles as they navigate an evolving, post-digital, data-rich, AI world. With so many distractions, it is hard to determine how best to optimize customer satisfaction, retention, and CLV. The good news —with our human-centered approach, we help brands develop and enable loyalty strategies that drive customer engagement, build genuine emotional connections, and boost retention.
Take Extra Care of Loyalty Members During Uncertain Economic Times
Learn how we can help you design, build, and run your loyalty programs.
Featured Insights
Discover effective ways to optimize member experience and drive customer satisfaction. Explore our expert tips and strategies for delivering exceptional service and creating lasting connections
Want to improve customer retention? Check out our best practices for increasing customer loyalty and lifetime customer value.
Read about how we help brands develop best-in-class loyalty programs.
Client Results
A major sports league turns viewers into fans with a different kind of member experience.
Concentrix Catalyst helped the retailers improve customer loyalty by reaching a younger customer segment and bolstering future growth.
A leading action sports footwear, apparel, and accessories company needed to engage customers through an innovative retail loyalty program.
Concentrix Catalyst refreshed the company’s legacy loyalty program by uncovering key customer emotional loyalty drivers.
