Banking Industry Series: Cloud Contact Center Transformation Using Amazon Connect

cloud contact center

Cloud contact center spend is expected to grow to 22% by 2026. To accelerate new revenue and growth, financial institutions of all sizes need to reimagine customer engagement and care operations for the new digital first experience.

Early adopters of cloud contact center services have reaped incredible benefits which include faster time to market of new digital services, improved business continuity, increased operations flexibility and lower costs. In this first of our banking industry series, you will learn:

  • Why legacy contact centers are failing customers
  • How new service models are accelerating CX modernization
  • How to get started on a cloud migration strategy for your organization