Web3 Use Cases: Revolutionize Your Approach to CX

Web3 has been a trendy buzzword for the past several years, but can it be harnessed as a serious business tool? As an “alternative to the current web,” Web3 use cases focus on empowerment and security, by giving power over data and identity back to the people—how customer-centric is that?!

In this video, Concentrix Sales Leader Dara Hamill talks to Shawn Ennis, Director of Digital Edge at Concentrix, about Web3 use cases and their possibilities for CX transformation.