Discover the key obstacles inhibiting the success of your digital transformation initiatives with insights from the 2023 Adobe Summit. In the latest episode of Born Digital, we shed light on how to shatter silos and connect data. By integrating Adobe and a voice of the customer strategy into a single system and promoting seamless collaboration across teams, brands can provide more impactful customer experiences.
Join Adobe and Concentrix as they discuss common failure points for digital transformation and how a voice of the customer strategy can help your company reach its full potential. In addition to watching the 3-video series, you can also download the report, CX Program Success: Understanding the Real Role of VOC Software.
Former Senior Manager, Voice of the Customer Sales and Solutions Lead
Author and Host of Born Digital
Senior Product Marketing Manager at Adobe
Want to see all the Born Digital episodes?
Unlock the potential of VOC software with our downloadable e-book. Learn prioritization techniques, how to ensure smooth program operation, and ways to create a closed loop feedback for an enhanced customer experience.