To truly be inclusive, businesses must examine the customer experiences (CX) they’re creating. Inclusive CX doesn’t just engage customers who have historically been marginalized; it generates positives for all customers and creates a sense of belonging.
In our third episode of Born Digital, an original series from Concentrix Catalyst and Adobe, we discuss how to design products and experiences that are fair and equitable for all – with perspectives from Adobe, Perkins Access, She+ Geeks Out, and Concentrix Catalyst.
PK is now Concentrix Catalyst, the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy, talent, and technology.
VP of Digital Experience Strategy, Concentrix Catalyst
Head of Inclusive Design at Adobe
Co-Founder, Co-CEO at She Geeks Out