e-Book
Create a Team of CX Heroes on Your Frontline
How to Change the Fabric of Your Company’s Culture with a Customer First Mindset
Has your company adopted a customer first mindset? Unfortunately, for many employees, customer experience (CX) is just a number on a scorecard.
This type of thinking contributes to a pervasive frustration with CX—and with Voice of the Customer (VOC) programs, in particular. To create real change and tangible outcomes for your company, CX must be ingrained into the very fabric of your company’s culture.
In this e-book, you’ll learn a 7-point methodology for making CX—and more specifically, VOC feedback—an embedded part of your company’s DNA.
Thanks for your interest!
Key Takeaways
- Why you should build a daily action framework for CX.
- The benefits of empowering your employees with self-coaching tools.
- Why you should consider energizing teams with daily CX huddles.
- How to personalize CX coaching by proactively guiding 1:1 dialogues.
- The other “incentive” avenues to tackle culture change and foster a customer first mindset in your employees.
- How to give employees a voice in the process with an Employee Elevations Program.
