e-Book
5 Steps to Modernize Your IVR
Embrace the Power of Cloud, AI, and ML through IVR Applications
Still servicing customers with old “press or say 1” IVR applications? Unless you make an effort to modernize your interactive voice response (IVR), you may be hurting your brand and your business.
The current generation of customers expect their voice interactions to be conversational, personalized, and dynamic. While mobile, web, chat, messaging, and social media channels are increasing in popularity, phone calls are still the primary channel customers use to interact with businesses. What does this mean for your legacy-hosted IVR applications?
You do not have to take a “big bang” approach to IVR modernization. Implementing a cloud contact center and conversational IVR application services are the best steps you can take now to create an intelligent contact center infrastructure platform.
Thanks for your interest!
Key Takeaways
- How to analyze the number of issues your contact center handled over the last year to gauge the stability of your systems, and how these issues affected your customer satisfaction, sales, and revenue.
- How to use a phased and agile approach to address each past issue while improving the customer experience in live production.
- Key features to look for when choosing the right IVR and conversational platform that will help you avoid the situations you have experienced with legacy IVR apps.
- What to look for when choosing the right cloud hosting and implementation partner.
- Why you should continuously improve automation.
