Generative AI Landscape for CX Leaders

The Transformative Potential of Generative AI Lies Beyond the Hype

Through a survey of over 750 CX leaders around the world, each with strategic decision-making authority over contact center operations, we explore how companies are navigating the landscape of generative AI with products like Concentrix’s iX Hello™. We also highlight the common challenges they encounter and the tangible benefits they have realized through adoption.

Maybe you’re among the 71% of respondents who are holding back on generative AI deployment over worries about the impact of interactions on end users. Or perhaps you’re among the 26% who have already started implementing AI. In either case, there’s value to be found in the relevant, tangible insights we’ve gathered from CX peers into best practices, barriers to implementation, crucial metrics, and the need to measure effectiveness. 

The technology transformation has already begun but, as you’ll see, even today’s leaders risk getting lost along the way if they don’t adjust their expectations and begin planning accordingly. Download our Generative AI Landscape for CX Leaders report and start asking the hard questions needed to succeed.