Contact Center Optimization

Contact center optimization

Are you looking to improve customer satisfaction and lower operational costs? Our digital-first approach to contact center solutions can help you build customer loyalty, boost advisor productivity, and streamline CX. 

Concentrix Contact Center Optimization powered by Salesforce gives you access to a 360° customer view and real-time, personalized information to improve the advisor experience. We help you leverage more Salesforce solutions that offer integrated, multichannel services to provide customers with a flexible and convenient experience. With a 15-year partnership with Salesforce, we offer complete customer journey support, with a commitment to successful outcomes. 

Download our fact sheet to find out how we can help you optimize your Salesforce environment and turn your service connections into personalized selling journeys.