Jeff Cram

SVP, Healthcare at Concentrix
Jeff Cram is a customer experience and technology leader specializing in enterprise digital transformation. As a healthcare industry leader, he drives strategy, service delivery, and partnerships. A co-founder of a market-leading digital agency acquired in 2019, he builds high-performing teams passionate about disruptive technology and customer experience.
You can’t take the care out of healthcare. But you can rewire the way it’s delivered—with intelligence, empathy, and action at every step.
Join healthcare leaders from Concentrix as we share insights on how FHIR can be leveraged to reimagine the consumer experience.
Leaders from Adobe and Concentrix discuss what journey orchestration is in the healthcare space and why it’s important.