The Business Debate: Innovations in Business Process Management
Effortless Engagement in an Interconnected World
May 09, 2017
Metamorphosing Sales Mindset for Your Next-Generation Customers
The buying process has morphed from ‘push’ to ‘pull,’ and it is imperative that marketers find new ways to reach buyers This article first appeared...
Age of the Customer
Age of the Customer Offer a personalized enterprise in a scalable way to yield customer experience, revenue, and productivity. Across The Omnichannel Customer Lifecycle In...
Technology, Competition & the New Customer
Technology, Competition & the New Customer Are you building only better cars or complete mobility solutions? Connectivity & Data: Brought In. Beamed In. Built In....
Concentrix Earns Premier Google Partner Status
Focused on education, campaign performance and customer lifetime value By Brent Drewry Concentrix Vice President, Digital Marketing One certainty in digital marketing is that it…
The CIO’s Role in Digital Marketing for Retailers and Others
By Heeje Cho Concentrix Director of Digital Marketing Consulting Digital technology is bringing rapid changes to all areas of doing business, but nowhere are the…
A Good Start is Just the Start
Why Your Insurance Business Needs End-to-End Omni-Channel Customer Engagement Insurance underwriting has historically been a slow and cumbersome process, made even worse by changes with…
Improving the Customer Journey
9 Tools Your Company Needs Creating a better customer experience starts by putting yourself in the customer’s shoes, imagining their journey from when they first…
Are you prepared for the direct booking push?
By Ashish A. Khullar Director, Account Management and Sales Travel, Tourism and Transportation Vertical Leader Hospitality companies such as Marriott, Hilton and others are pushing…
Collections: There’s So Much We Can Do for You!
By Balaji Vittal Global Delivery Process Leader – Collections Concentrix offers a comprehensive set of financial services that covers the entire range of your financial…
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