Concentrix’ Aggie Pulawski presents a real-world look at how leading brands combine AI, people, and governance to create better customer experiences during Everest Engage 2026
NEWARK, Calif. (October 2, 2026) – Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, announced today it will give its perspective during Everest Engage 2026 on one of the most important questions facing business leaders today: how to use AI to drive better customer outcomes while building trust.
During the event taking place October 5-7 at the Renaissance Dallas Hotel in Dallas, Texas, Concentrix will explore how organizations can combine AI, human expertise, and governance to resolve issues faster, manage growing demand, and transform customer support into a strategic driver of loyalty and growth.
These principles will come to life through a real-world case study from the entertainment industry. Aggie Pulawski, SVP of Ecosystem & Strategic Growth at Concentrix, will be joined by Rick Reavey, Director of Guest Experience at AMC Theatres, for a session titled “Lights. Camera. Actionable AI.“ on Monday, October 5, 2026, at 4:25 p.m. CDT in the Stemmons Ballroom. Together, they will share how AMC Theatres prioritized high-impact guest journeys, established the knowledge foundation needed to support AI at scale, and applied insights from a long-standing partnership to improve resolution times and enhance the guest experience.
“Customers now expect help in minutes, and most companies know AI can deliver it. The harder question is whether customers will trust what it tells them,” said Aggie Pulawski, SVP Ecosystem & Strategic Growth at Concentrix. “The companies getting it right tell customers upfront when they’re talking to AI, ask only for the information they need, and hand off to a person without making anyone start over. That’s where we come in, helping clients build all of that in from the start, rather than trying to bolt it onto the experience later.”
Concentrix will also be at booth #7, where attendees can see the Concentrix iX AI Platform in action and explore the company’s recently released research with Everest Group titled, Reinvent or Evolve: Intelligent Operating Models Shaping AI-Enabled Customer Journeys.
Members of the media and analyst community interested in connecting with Concentrix at Engage can contact [email protected].
About us: Powering a World That Works
Concentrix (NASDAQ: CNXC), is the Fortune 500® technology and services company, helping the world’s best brands create intelligent operations that perform in the real world. We design, build, and run integrated human and AI solutions, harnessing the insight from billions of real-world interactions to help 2000+ of the world’s most complex organizations solve their toughest business challenges. Backed by 20+ years of operational experience and battle tested AI, we’re the intelligent transformation partner that helps clients across every major industry move from ambition to measurable, scalable performance. Virtually everywhere. Visit concentrix.com to learn more.
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