Concentrix Wins Two Golden Bridge Awards for Innovation and CX

Prestigious Awards Program Recognizes Concentrix’ Excellence in Product & Service Innovation

Location: Newark, CA

The Golden Bridge Awards has recognized two of Concentrix’ innovative solutions as winners of their Product & Service Innovation category.

Concentrix’s Payment Integrity Analytics helps Healthcare companies control costs with technology-driven payment integrity analytics and ConcentrixCX Conversational Insights helps brands to deliver exceptional chat and messaging experiences in customers’ most preferred channel.

Reports show in the Healthcare industry there is an unmet need for reducing the waste of redundant or inaccurate healthcare charges and Concentrix’s Payment Integrity Analytics is the solution. Using a modern analytics engine, Payment Integrity Analytics ensures payment is made to the right person, at the right time, through the right program.

ConcentrixCX Conversational Insights is a modular solution in the Voice of the Customer (VOC) portfolio. Conversational Insights combines technology with talent to help companies tap into the wealth of customer insights that come through the chat and messaging channels.

Winning two prestigious Golden Bridge Awards for Product & Service Innovation cements Concentrix’ drive to develop innovative solutions that help clients improve business outcomes, cut costs, and deliver exceptional CX to their customers.

This recognition reinforces our ability to create better experiences for our clients through the powerful combo of tech + human expertise.

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