Concentrix Praised for its Technology Innovations

Brandon Hall Group Names Concentrix’ Training AI, PULSE, and VisualCX powered by Grypp, Winners at its Technology Excellence Awards

Location: Newark, CA

Date: December, 8th 2023

Concentrix’ Training AI, PULSE, and VisualCX powered by Grypp, have been recognized as winners at the Brandon Hall Group Technology Excellence Awards for Best Advance in AI for Business Impact, Best Advance in Business Automation, and Best Advance in Sales Enablement and Performance Tools, respectively.

Concentrix’ Training AI uses the power of generative AI to transform the way users communicate and deliver, engage with content, and learn. PULSE streamlines operations, improves customer experiences, and empowers businesses to reach new heights. While VisualCX powered by Grypp, allows advisors to visualize products and services to customers live, in realtime, while on a standard voice call to improve the customer experience.

Concentrix has always sought out new and innovative solutions to improve our CX operations. We’ve searched far and wide for ways to take advantage of the latest technologies, such as generative AI. Training AI allows users to easily create videos with avatars to convey the feeling of live interaction, transforming the content using personalized voice and avatars and making it easier than ever to communicate.

In order to deliver CX more effectively to customers and help brands grow, Concentrix has developed PULSE, a groundbreaking solution that revolutionizes business operations through all-in-one capabilities, flexibility, real-time analytics, and an increase in productivity. PULSE is our one-stop shop for managing performance with features like coaching for performance improvement, a knowledge base to boost performance, and more!

Traditional communication channels like voice, email, chat, and messaging often fall short – leading to frustration and confusion for advisors, brands, and customers alike. VisualCX powered by Grypp, aims to solve this problem. It empowers advisors to visually showcase products, options, and costs, enabling customers to see exactly what they’ll be receiving, understand all the costs associated with the product, and remove any friction post-sale.

The Brandon Hall Group Excellence in Technology Awards continue to showcase the best innovations in Learning, Talent Management, Talent Acquisition, HR, Workforce Management, and Sales Enablement technologies. Winning these three prestigious awards bolsters Concentrix’ drive to develop innovative solutions that combine tech and CX expertise to boost complete CX operations.

This recognition reinforces our ability to create game-changing staff and customer journeys that help brands grow across the world and into the future.