Welcome to the new era of customer experience: Concentrix Experience Platform (XP)

Customers today call less, text more and expect a personalized “human touch”‒ without always speaking to a human.

Conversational digital self-service technology makes everyday interactions fast, easy, and convenient, giving your customers what they need, when and where they want it.

All Concentrix Experience Platform (XP) contact center and digital self-service solutions are integrated and available as a service in the cloud so you can build fast and scale quickly.

Conversational AI – Bots & Virtual Assistants

Consumers want the human touch when they contact a business, but don’t always want to speak to a human. That’s where Concentrix Experience Platform can help.

From text-based messaging bots to advanced conversational Virtual Assistant or IVR, Experience Platform enables you to design the right solution to intelligently act on customer intent in a natural, human-like way.

And our “Build once, use everywhere” approach mean you deliver a more consistent experience with higher satisfaction at a lower cost.

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Business Messaging

Texting has become the “go to” choice for people to stay connected with friends, coworkers, and brands they frequent.

Millions of digital messaging conversations occur daily across Apple Business Chat, Facebook, WhatsApp and other channels, such as SMS.

Business messaging powered by Concentrix Experience Platform helps you reduce costs, improve NPS, and stay connected with your customers.

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Omnichannel Engagement

Customers view their interactions with your brand as one conversation, regardless of the devices, apps, or channels they prefer to use.

Concentrix Experience Platform helps you deliver real-time context and personalization across traditional voice, text, and social channels and emerging new breeds of smart, connected devices and platforms.

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Journey Orchestration

Every customer is as unique and individual as your company or brand. If you don’t treat them that way, your competition will.

Now you can orchestrate individual customer journeys at scale with Concentrix Experience Platform. Fully leverage customer data and AI to build an actionable view of intent that enables you to hyper-personalize individual journeys in real-time across all self-service and human agent touch points.

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Cloud Contact Center

Digital continues to revolutionize CX, and for many companies, legacy contact center and IVR systems can’t keep up, creating a widening gap between what customers expect and what businesses can deliver.

Stop waiting months—or years—for the latest conversational AI and omnichannel customer service capabilities you need to differentiate your customer experience. Deliver the personalized experience your customers expect now with Concentrix XP Contact Center powered by Amazon Connect.

Our CX solution experts will work with you to design and deploy a scalable, highly resilient cloud solution to address all your contact center and digital self-service needs.

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