Welcome to the new era of customer experience: Concentrix Experience Platform (XP)

Customers today call less, text more and expect a personalized “human touch”‒ without always speaking to a human.

Conversational digital self-service technology makes everyday interactions fast, easy, and convenient, giving your customers what they need, when and where they want it.

All Concentrix Experience Platform (XP) contact center and digital self-service solutions are integrated and available as a service in the cloud so you can build fast and scale quickly.

Concentrix Digital Self-Service
Concentrix Virtual Assistant & IVR

Conversational AI – Bots & Virtual Assistants

Consumers want the human touch when they contact a business, but don’t always want to speak to a human. That’s where Concentrix Experience Platform can help.

From text-based messaging bots to advanced conversational Virtual Assistant or IVR, Experience Platform enables you to design the right solution to intelligently act on customer intent in a natural, human-like way.

And our “Build once, use everywhere” approach mean you deliver a more consistent experience with higher satisfaction at a lower cost.

Concentrix XP

Bring extraordinary experiences to life with our award-winning platform

Digital Self-Service 2019 Stevie Winner
Digital Self-Service 2019 Stevie Winner

Featured Resources

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