Customer experience is the foundation of everything we do.
As deep practitioners with a long track record of proven success, we bring an array of techniques to any engagement: North Star alignment; continuous learning; current and future state experience blueprints; team integration; human-centered design; and investment guidance. See for yourself why the world’s most customer-obsessed companies partner with us to accelerate their business outcomes—and keep their customers coming back for more.
Global Financial Services Firm Goes Journey Mapping
To develop a holistic, cross-discipline CX improvement plan, leadership decided a CX North Star engagement was the perfect place to start.
Manufacturer Unlocks the Power of Personalization with Adobe
Concentrix Catalyst designed and built a Fortune 500 manufacturer’s direct-to-customer content hub that leverages personalization with Adobe.
Global Coffee Company Redesigns Its Drive-Thru Customer Experience
We redesigned the drive-thru customer experience for global coffee company, starting with primary research and observations of customers.
Quick Wins Accelerate your Customer Experience Transformation
Today’s organizations are under pressure to keep up with the ever-changing needs of their customers.
New Healthcare Customer Experience
The New Healthcare Customer Experience frames patients’ tendencies towards care management and expectations of a new economy of providers.
Ten Guiding Principles for a Better Customer Experience
Here are 10 guiding customer experience principles that act as a foundation for Concentrix Catalyst’s customer experience (CX) practice.