Customer experience is the foundation of everything we do.
As deep practitioners with a long track record of proven success, we bring an array of techniques to any engagement: North Star alignment; continuous learning; current and future state experience blueprints; team integration; human-centered design; and investment guidance. See for yourself why the world’s most customer-obsessed companies partner with us to accelerate their business outcomes—and keep their customers coming back for more.
To develop a holistic, cross-discipline CX improvement plan, leadership decided a CX North Star engagement was the perfect place to start.
Concentrix Catalyst designed and built a Fortune 500 manufacturer’s direct-to-customer content hub that leverages personalization with Adobe.
We redesigned the drive-thru customer experience for global coffee company, starting with primary research and observations of customers.
Today’s organizations are under pressure to keep up with the ever-changing needs of their customers.
The New Healthcare Customer Experience frames patients’ tendencies towards care management and expectations of a new economy of providers.
Here are 10 guiding customer experience principles that act as a foundation for Concentrix Catalyst’s customer experience (CX) practice.