Concentrix
Webinar
From AI Investment to CX Results: What Enterprise Leaders Need to Know
Watch Now

Leadership wants to see handle times, containment rates and cost-per-interaction improve…and the tolerance for inconclusive pilots is running out.

Some organizations are getting there. The ones making progress aren’t necessarily working with bigger budgets. They’re aligning the right combination of CX platform, transformation expertise and secure enterprise infrastructure to move from pilot programs to scaled operational impact.

Powered by three critical layers: NiCE brings the CX platform and AI foundation. Concentrix delivers the transformation and execution expertise. Google Chrome Enterprise provides the secure infrastructure to support AI adoption across distributed workforces.

"*" indicates required fields

This field is for validation purposes and should be left unchanged.
Name*
Consent (Unchecked)
By submitting this form we will process and store your personal data in accordance with the terms outlined in the Concentrix Privacy Statement.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

What You’ll Learn

  • How to move AI initiatives from pilot to production in contact center and CX environments
  • Which AI use cases are delivering the fastest time to value right now
  • How enterprises are improving agent productivity and customer outcomes while lowering cost-to-serve
  • What it takes to reduce deployment risk and scale AI securely across the enterprise

    • Our Speakers

    speaker-robert-allman

    Robert Allman
    Technology Strategy Advisor, Concentrix

    Robert Allman is the Technology Strategy Advisor at Concentrix and an accomplished executive with over 20 years of experience in driving transformative change for global enterprises across diverse industries. He is a recognized industry thought leader, known for pioneering innovative approaches to customer engagement and collaborative leadership with clients, partners, and people.

    speaker-rachel-schaeffer

    Rachel Schaeffer
    Vice President of Growth and GTM Execution, Concentrix

    Rachel Schaeffer is Vice President of Growth and GTM Execution at Concentrix, where she blends creativity, AI, and strategic partnerships to drive modern customer experience. She works across a global ecosystem of leading technology platforms, translating bold ideas into scalable growth by bridging brand, technology, and execution. Rachel brings a candid, practical perspective to AI, CX, personal branding, partnership activation, and experience-led growth.
    speaker-raluca-monet

    Raluca Monet
    Global Partnerships Lead for ChromeOS, Google

    Raluca Monet is a Global Partnerships Lead for ChromeOS at Google. She is passionate about using technology to solve real-world problems at scale. She is also a strong advocate for diversity and inclusion in the tech industry. As a Partnership Lead for UCaaS and CCaaS Solutions for Chrome Enterprise and ChromeOS, Raluca is responsible for developing and managing strategic partnerships with global organizations focusing on delivering the magic of Google to both agents and IT administrators through scale, reliability and world class security.
    speaker-tom-stanley

    Tom Stanley
    Vice President of Sales, NiCE

    Tom Stanley is Vice President of Sales at NiCE, where he leads strategic engagement with global BPO organizations and helps drive AI-powered customr experience transformation at scale. With deep expertise across enterprise SaaS, Go-To-Market leadership, and complex CX environments, he brings a strong executive perspective on how businesses can turn innovation into operational impact and measurable growth.

    What 30+ CX Leaders Told Us About AI Adoption

    Real-time insights from our CMSWire webinar audience

    AI is moving beyond pilots:
    59% are already deploying or scaling AI

    Inline 1 - CMSWire Webinar 2026 - CNX + NiCE + Google OS Landing Page - inline graphics-01

    Integration is the #1 blocker:
    36% cite cross-system challenges

    Inline 2 - CMSWire Webinar 2026 - CNX + NiCE + Google OS Landing Page - inline graphics-02

    Agent assist leads the way:
    43% are prioritizing copilots

    Inline 3 - CMSWire Webinar 2026 - CNX + NiCE + Google OS Landing Page - inline graphics-03

    ROI remains the North Star:
    Top definition of success in the next 12 months

    Inline 3 - CMSWire Webinar 2026 - CNX + NiCE + Google OS Landing Page - inline graphics-04
    Discover how to go from pilot to production. Today.