Fact Sheet

Travel, Transportation & Tourism

Adapt to the Era of Frictionless Travel

Change waits for no one, and travelers are no exception. It’s impossible to ignore the substantial transformation that the travel, transportation, and tourism industry has undergone in the past few years, with customers increasingly demanding seamless and frictionless travel experiences. Today’s travelers expect a user-friendly journey from the moment they start planning their trip to their return home. This shift is a major sign that travel companies need to adapt and innovate to stand out in today’s competitive landscape.

Concentrix travel, transportation, and tourism solutions are customized to fit your needs, covering customer insights, personalized marketing, advertising, support for disruptions, customer feedback management, online monitoring, and beyond. By focusing on reducing friction points, you can exceed customer expectations, leading to repeat business, a competitive edge in the market, and most importantly, the potential for serious revenue growth.

Download our fact sheet to find out how our solutions help optimize your operations to better serve your customers with frictionless travel experiences.