Concentrix Named a Leader and Star Performer in the Trust & Safety PEAK Matrix® by Everest Group
Read Everest Group’s “Trust & Safety Services PEAK Matrix® Assessment 2024”
Concentrix is setting the new standard for exceptional Trust & Safety in today’s online environments. Recognized in Everest Group’s Trust and Safety Services PEAK Matrix® Assessment 2024 as a Leader and Star Performer, Concentrix is creating game-changing content moderation.
If you’re struggling to navigate the complexities of trust and safety for online platforms, this is a great resource. Everest Group’s “Focus on Concentrix” profile report from the Trust and Safety Services PEAK Matrix® Assessment 2024 is a great tool for understanding the market’s dynamics and making informed decisions.
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“The recent merger with Webhelp has enabled Concentrix to diversify its portfolio across buyer types, industries, and geographies. The combined entity now spans buyers of all sizes across all geographies,” says Abhijnan Dasgupta, Practice Director at Everest Group. “Concentrix has strengthened its delivery footprint by expanding to new locations in North America, Europe, Asia Pacific, the Middle East, and Africa. It has invested in new tools (such as an image distortion tool and an AI-based analytics tool) and augmented its proprietary tools (such as Proteus and Moderatus) for non-sensitive content moderation. It further continues to improve its capabilities by partnering with technology providers. These are some of the factors that have contributed to Concentrix strengthening its positioning as a Leader and being recognized as a Star Performer in Everest Group’s Trust and Safety Services PEAK Matrix® 2024.”
Key takeaways:
1. Who the key players are in the space
2. The post-pandemic market shifts that are driving change in the industry.
3. The diverse strengths that CXM Leaders possess
4. How CXM Leaders differentiate themselves from Contenders and Aspirants