Concentrix Named a Leader in Trust and Safety Services PEAK Matrix® Assessment 2025 by Everest Group
Read Everest Group’s Trust and Safety Services PEAK Matrix® Assessment 2025 Focus on Concentrix Report
We’re proud to announce that Concentrix has been named a Leader in the Trust and Safety Services PEAK Matrix® Assessment 2025 by Everest Group—our fifth consecutive year as a Leader since the report was first published. The report evaluates 28 leading trust and safety services providers on criteria based on their market impact, vision, and capabilities.
Concentrix was recognized as a Leader in trust and safety services for our:
- AI support services, including annotation services for legacy AI and generative AI models, reinforcement learning from human feedback (RLHF), prompt engineering, red teaming, bias detection, and supervised fine-tuning (SFT) for large language models (LLMs)
- Delivery of services across all work types within the trust and safety value chain, and across geographies and buyer sizes
- Domain expertise, skilled talent pool, and proactiveness
- Partnership ecosystem covering content moderation, data annotation, identity verification, wellness support, and trend analysis
Download the report today and find out why Concentrix is a Leader in trust and safety services.
“Concentrix serves T&S clients across the value chain and across industries, buyer sizes, and geographies. Concentrix has made technology investments focused on areas such as annotation, labelling, content moderation, wellness, identity verification, and analytics through both internal development and partnerships to complement its human moderation offerings.
It continues to offer policy and regulatory support to enterprises, including support for operational support for policy planning and regulatory consulting support. Further, it also launched a new wellness model combining human-centered experiences, health technology for efficiency, and data and analytics with AI for optimization. These factors have contributed to Concentrix strengthening its positioning as a Leader in Everest Group’s Trust and Safety Services PEAK Matrix® 2025.”
Abhijnan Dasgupta
Practice Director, Everest Group
Key Takeaways:
- The factors impacting the trust and safety industry
- Concentrix’s strengths, proprietary solutions, and partnerships
- Who the key players are in the space
- How trust and safety services Leaders differentiate themselves from Major Contenders and Aspirants