iX Hero™ Recognized for Delivering Results Driven Artificial Intelligence.
Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, has been recognized with the Business Intelligence Group’s 2026 AI Excellence Award for iX Hero.
The award recognizes Concentrix’s iX Hero™, an enterprise-grade agentic AI platform that embeds autonomous, real-time intelligence directly into advisor workflows. By orchestrating multiple AI agents within a unified workspace, iX Hero enhances human performance, streamlines operations, and delivers measurable gains in efficiency, customer satisfaction, and service quality at scale.
Why iX Hero™?
Over the past 12 months, iX Hero has demonstrated the real-world impact of agentic AI, reducing average handle time by 22%, decreasing advisor search time by 20%, and increasing customer satisfaction by 13.5%. These outcomes validate the ability of autonomous, human-centered AI to drive scalable, enterprise-grade performance improvements.
Demonstrated Enterprise Impact
Unlike traditional AI solutions that function as isolated tools, iX Hero orchestrates multiple AI agents across the entire advisor lifecycle, from onboarding and training to live interaction support and post-call intelligence. This orchestration reduces cognitive load, eliminates workflow fragmentation, and ensures that advisors receive the right intelligence at the right moment.
A defining capability of iX Hero is the Hero Store, a modular AI ecosystem that enables enterprises to deploy, customize, and scale AI applications to meet evolving operational needs. This app-store-style architecture provides agility while maintaining enterprise requirements for governance, data integrity, and security.
Key capabilities include real-time transcription and summarization, AI-driven prompts, adaptive coaching insights, immersive roleplay simulations, and integrated CRM functionality. Together, these features transform every customer interaction into actionable intelligence, improving first-contact resolution, reducing handle time, and elevating customer satisfaction.
By combining autonomous AI with human-centered design, iX Hero does not replace human agents; it amplifies their judgment, confidence, and effectiveness. The platform sets a new standard for agentic AI in customer service by delivering measurable outcomes while preserving trust, empathy, and scalability at enterprise scale.
Why This Recognition Matters
The Business Intelligence Group’s Artificial Intelligence Excellence Awards honors winners across agentic AI, cybersecurity, healthcare, and more – across 36 industries and 15+ countries. The winners are recognized for deploying AI that delivers real, measurable results which prove the era of AI experimentation is over and the era of AI accountability had begun.
This recognition validates that iX Hero stands apart in the agentic AI landscape as a unified, enterprise-grade AI workspace that embeds autonomous intelligence directly into live advisor workflows. Rather than layering AI onto fragmented systems, iX Hero orchestrates multiple AI agents within a single interface, enabling real-time guidance, decision support, and continuous learning while reducing cognitive load and operational complexity.
With unique data and insights, deep industry expertise, and advanced technology solutions, Concentrix serves as an intelligent transformation partner, helping organizations operationalize AI responsibly while delivering measurable business outcomes.
To learn more about the Concentrix and how it enables scalable human-AI collaboration, visit Concentrix.com.
