Insurance company interactions that enhance customer relationships

We empower insurance organizations to survive, thrive and compete in this digital age with expertise across the customer lifecycle and in all digital and human-assisted channels.

Our proprietary CXFusion™ suite includes end-to-end policy administration, supporting individual, voluntary and group insurance for life, health and annuities. We design and deliver an integrated, persona-based self-service customer experience for users, including options for electronic delivery of documents. Partnerships range from full TPA services to using our software and retaining services in house.

Concentrix Insurance Solutions | Technology


CXFusion™ is a state of the art ecosystem with products supporting life, health and annuities policy administration of individual, group and voluntary insurance plans.

  • Core is a robust policy administration platform supporting all policy lifecycle stages from new business to claims and disbursements and everything in between such as billing and commissions.
  • Empower is the digital solution providing policy holders, members, providers and agents a gateway to access and manage information.
  • Orchestrate is an automation framework designed to quickly transform processes to reduce time and improve experiences.
  • Integrate is a scalable and secure API gateway with containerized deployment.
  • Illuminate provides a real-time or on-demand fast and scalable big data analytics experience.

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