CX Transformation, CX Model Design, Customer Research, Voice of the Customer
Cloud Engineering, Intelligent Automation, API Management & Security, Conversational AI, Contact Center Modernization
Intelligence Strategy, Data Engineering, Advanced Analytics, Business Insights, Marketing Analytics, Customer Analytics, Operational Analytics, Process Intelligence & Optimization, Compliance & Risk Analytics
Marketing Solutions, Revenue Growth Services, Customer Care, Technical Support, Collections
The more you know, the better your customer experience. So we gathered the most valuable ideas, materials, and tools to benefit your business, all in one place.
We pledge to challenge conventions, create experiences beyond expectation, and deliver outcomes unimagined, for our clients, their customers and staff.
For customers, messaging is more natural than picking up the phone. It’s part of their everyday lives. For customer experience teams, messaging provides richer insights into customer issues.
Concentrix Asynchronous Messaging is a platform built for communicating with your customers how and when they want. It’s personal, mobile, and gives them the ability to start and stop the conversation at their convenience.
