Concentrix Asynchronous Messaging Fact Sheet

XP Messaging | Concentrix Fact Sheet

For customers, messaging is more natural than picking up the phone. It’s part of their everyday lives. For customer experience teams, messaging provides richer insights into customer issues.

Concentrix Asynchronous Messaging is a platform built for communicating with your customers how and when they want. It’s personal, mobile, and gives them the ability to start and stop the conversation at their convenience.