Concentrix has entered a strategic partnership with Flexys, bringing together Flexys’ digital-first debt management and collections software with Concentrix’s intelligent transformation, data, AI and deep sector expertise.
Our partnership will first focus on delivering a fully integrated, end‑to‑end solution for UK clients across financial services, utilities and telecommunications, helping them navigate the regulatory complexity of debt recovery and drive better business outcomes.
A Partnership Designed for Scale, Innovation and Compliance
The partnership combines Flexys’ specialist technology with Concentrix’s delivery capability, operational resilience, and systems integration expertise.
Against a backdrop of heightened regulatory scrutiny, the integration of Flexys’ specialist technology strengthens Concentrix’ Collections practice.
Together, the combined offering brings:
- Digital first collections technology from Flexys
- Concentrix’s AI driven delivery and agentic capabilities
- Advanced data analytics and insight
- Deep compliance expertise
- Proven delivery and operational scale
This enhances a global workforce of more than 13,000 collections specialists across 25 countries, creating a powerful solution for clients.
What This Means for Clients
Clients benefit from a seamless, end-to-end proposition that brings technology, delivery, and expertise together in one integrated solution. With an initial focus on the UK market, the partnership is designed to support businesses in responding to evolving regulatory requirements, improve collections performance and operational efficiency and deliver better, more customer centric outcomes. As the partnership evolves, there is ambition to extend these capabilities.
Executive Perspectives on the Collaboration
“This partnership reflects a shared ambition to deliver technology‑enabled outcomes at scale,” said Claire Christie, GVP, Service Delivery, Concentrix. “By combining Flexys’ platform with Concentrix’ technology, data and delivery capabilities, we’re creating integrated solutions that help clients navigate regulatory complexity, drive performance, and scale with confidence.”
“Partnering with Concentrix is a pivotal step in our growth journey,” said James Hill, CEO, Flexys. “By combining our technology with Concentrix’ global footprint and operational scale, we can meet the increasing demand for our software more rapidly than ever before. This collaboration allows us to focus on what we do best – innovating our core technology – while ensuring our clients benefit from world-class systems integration and support.”
For more information, visit concentrix.com and flexys.com.
About Concentrix
Concentrix Corporation (NASDAQ: CNXC), a Fortune 500® company, is the global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fuelled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. Delivering outcomes unimagined across every major vertical in 70+ markets. Virtually everywhere. Visit concentrix.com to learn more.
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About Flexys
Flexys specialises in software that improves and automates debt management and collection. Providing lenders with all the tools and data they need in real time, Flexys helps them to mitigate financial, regulatory, and reputational risk. Clients can create the best debt resolution journey for each of their customers, which in turn helps them to collect more and grow. Learn more at flexys.com.