Customer contact management, service renewals and social enterprise engagement

Learn to deliver on the many dimensions of customer service, as well as discover how to forge relationships through individualized service.
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Learn how social media is becoming a window on your customers’ world and how it has moved beyond recreation to become a force in sales.
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Manage the customer lifecycle in a wired world. Discover how we enable customers to get beyond the myths of direct mail and better results.
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A globalized economy means excellent support from surprising places and how to connect to locations around the world.
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Keeping your customers up-to-date with their service and contact renewals is key to retaining them and growing revenue.
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How customer support can put muscle behind your brand; high tech brand support through Shenzhen.
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Platform BPO; secure commerce solutions; customer lifecycle management.
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China — a rich source of talent and technology; European language support in Costa Rica; outsourcing buyer’s market.
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Beyond cutting costs — strategic outsourcing advantages; smartsourcing delivers big benefits to SMBs.
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Moving your call center, diversifying your service locations; onshore vs. offshore — how to decide.
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