Make every customer connection count

Customers stay loyal to brands that make them feel heard and understood. Creating that kind of loyalty begins with delivery of exceptional experiences that are cloud-based, connected and consistent across all channels. ​

Concentrix makes it easy. We get you up and running in the cloud quickly with XP Contact Center for Amazon Connect, a cloud-based contact center service that enables delivery of exceptional omnichannel customer experiences that are natural, dynamic, and personalized.

All touchpoints connected in the cloud

Still not sure about the cloud? It’s a big step, but one we’ve helped many clients navigate. Our CX expertise enables us to create a holistic vision for your contact center operations. We begin with a comprehensive assessment to identify areas to optimize and supplement Amazon Connect to meet your strategic business goals.​

The result is a cloud-based solution that delivers consistent, rich and personalized engagements with your customers that build trust and loyalty with your brand.

On-going support for your cloud contact center​

Our tiered Managed Services removes the headache of managing the solution on your own. Concentrix will handle the infrastructure and contact center operations for your cloud-based contact center so you can focus on your business.​

  • Monitoring​
  • Alerts​
  • Ticketing​
  • Incident management​
  • Proactive customer communications
  • Storage management​
  • Performance management reporting​
  • Integrated data analytics​
  • Solution optimization​

The fastest path to ​customer service innovation​

Want to get started right away?

Check out the Fast Start offer

Beyond deployment​

Our team of industry experts help you leverage AWS innovation as new Amazon Connect and AWS capabilities are launched. Our comprehensive 360° strategy enables continued optimization through product and process assessment and improvement.​

We can provide a future technology and growth roadmap utilizing our CX journey consulting and analytics, voice of the customer, business messaging, and staff augmentation with skilled CX agent services. Concentrix Tigerspike, our experience and service design group, provides end-to-end evaluations and actionable improvement plans.​

We work with market-leading partners such as Salesforce, Verint, AllScripts, Kareo, NICE, and many others, to enhance CX delivery with third-party integrations include IVR, CRM, WFM/WFO, EMR, web, and mobile applications.

40%

Cost savings via increased agent efficiency

85%

Reduction in abandoned calls​

$500k

Annual overall cost savings​

AWS technology expertise​

AWS Qualifications​

  • Machine Learning​
  • Data Analytics​
  • Alexa Skill Builder​
  • Solutions Architect ​
  • SysOps Administrator ​
  • Developer ​
  • Cloud Practitioner ​
  • Security

Why Concentrix?

We are customer experience experts providing transformational solutions to our clients. We leverage digital-first technologies to drive customer interactions that build trust and loyalty.

Together, we can do something great and make every customer connection count.

Let’s Chat

Case Studies

Click on our Case Studies below to learn more about how Amazon Connect and Concentrix helped transform these client’s businesses and design an exceptional customer experience.

XP Virtual Assistant

Already have Amazon Connect, but need more? Enhance your Amazon Connect solution with our XP Virtual Assistant for more insights, development tools, and reporting.

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