Make every customer connection count

Customers stay loyal to brands that make them feel heard and understood. Creating that kind of loyalty begins with delivery of exceptional experiences that are connected and consistent across all channels. ​

Concentrix makes it easy. We get you up and running quickly with XP Contact Center for Amazon Connect, a cloud-based contact center service that enables delivery of exceptional omnichannel customer experiences that are natural, dynamic, and personalized.

Why Concentrix?

We are customer experience experts providing transformational solutions to our clients. We leverage digital-first technologies to drive customer interactions that build trust and loyalty.

Together, we can do something great and make every customer connection count.

Business Outcomes

We’re committed to your business success. Here’s how we’ve helped our clients achieve their strategic goals:

40% cost savings via increased agent efficiency
85% reduction in abandoned calls
$500k annual overall cost savings

Beyond deployment

Our CX experts deliver optimization services, enabling you to integrate new Amazon Connect and AWS capabilities.

We enable delivery of true omnichannel CX with full integration and data sharing between multiple channels including voice, messaging, chatbots, and more, for seamless experiences across all channels.

We can provide a future CX technology and growth roadmap using our CX journey consulting and analytics, voice of the customer, business messaging, CX experience design and process expertise, and the skilled people to power it all.

We work with market-leading partners like Salesforce, Verint, AllScripts, Kareo, and many others to enhance CX delivery with integrations for CRM, IVR, WFM/WFO, EMR, web, and mobile applications – for real-time insights, faster resolution, increased efficiency, and happier customers.

AWS Competencies

  • Public Sector
  • Solution Provider
  • Amazon Connect Delivery
  • Govt. Services Competency
  • Mobile Services Competency

All touchpoints connected in the cloud

Still not sure about the cloud? It’s a big step, but one we’ve helped many clients navigate. Our CX expertise enables us to create a holistic vision for your contact center operations. We begin with a comprehensive assessment to identify areas to optimize and supplement Amazon Connect to meet your strategic business goals.​

The result is a cloud-based solution that delivers consistent, rich and personalized engagements with your customers that build trust and loyalty with your brand.

Managed Services For Your Cloud Contact Center

Our tiered Managed Services remove the headache of managing the solution on your own. Concentrix will handle the infrastructure and contact center operations for your cloud-based contact center so you can focus on your business.​

  • Monitoring​
  • Alerts​
  • Ticketing​
  • Incident management​
  • Proactive customer communications
  • Storage management​
  • Performance management reporting​
  • Integrated data analytics​
  • Solution optimization​

The fastest path to customer service innovation

The fastest path to customer service innovation

Want to get started right away?

Check out our Fast Start offer!

Learn More

Fact sheet: XPCC for Amazon Connect

Fact sheet: XPCC for Amazon Connect

Learn how moving your contact center to the cloud can put you on the fast track to a more resilient customer experience.

eBook: Elevate your Customer Experiences

eBook: Elevate your Customer Experiences

Amazon Connect will take your CX from ordinary to extraordinary. Learn how you can empower your advisors, leverage AI, and much more!

Case study: Reimagining Patient Experience

Case study: Reimagining Patient Experience

See how we helped this specialty healthcare provider leverage Amazon Connect to modernize its Patient Assistance Center.

ConcentrixCX VOC Essentials for Amazon Connect

Fact Sheet: VOC for Amazon Connect

VOC Essentials for Amazon Connect enables immediate capture of post-conversation feedback with Amazon Polly.

Infographic: The path to better customer experiences

Infographic: The path to better customer experiences

Download this infographic and see the power of Amazon Connect and how you can accelerate your customer experience evolution.

Video: Reimagine CX with Concentrix and Amazon Connect

Video: Reimagine CX with Concentrix and Amazon Connect

You want to make every customer connection count. We can help. See how we use our CX expertise to deploy, manage, and optimize Amazon Connect.

Let’s Chat

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