Does your VOC software promise a quick path to ROI? Does it deliver? Chances are, probably not.
Most companies are falling into what we call the “Action Gap.” They’re finding that while VOC software does a fine job of collecting customer feedback and deriving insight, not much has happened with it … and the ROI hasn’t materialized.
In our eBook, “The Action Gap,” Concentrix dissects what’s causing all the disappointment in your VOC program—and how to fix it.
- How to close the Action Gap and get a return on your VOC investment
- 4 things your VOC program needs in order to succeed
- The questions you need to ask about your VOC program