Feedback Management — We do the technical programming that brings the survey to life and provides ongoing oversight of the feedback collection process.
Sample Management — Our experts program your sample and quota design strategies and provide ongoing process oversight. You’ll have ample representative feedback across all segments without risk of over-surveying your customer.
Dashboard & Reporting Configuration — We configure all roles, users, reporting and workflow tools in ConcentrixCX.
ConcentrixCX Training — Professional training on ConcentrixCX capabilities empowers your teams to use feedback to drive action.
Innovation & Change Management — Ongoing recommendations for improvements and a centralized intake process for change requests ensure your program is aligned with industry best practices and reduces the risk of decisions made in isolation.
Planning & Organization — Project management services oversee timing, budget, meetings and documentation to keep your program running on time and on budget.
Text Analytics Management — Our programming experts build and maintain your text analytic classification models and monitor their effectiveness.