Learn how journey insights can revitalize enterprise-wide survey programs, improving the CX and your ROI.
Program Design Services
Our experts will help you design a smart and impactful VOC program.
How would it impact your business if you had better visibility across customer journeys? Are your survey experiences good customer experiences? How do you know if you’re asking the right questions, or asking too often … or not enough?
Although it can be tempting to try a do-it-yourself solution, don’t be fooled. VOC program design can be a tricky business.
With Concentrix VOC, there are no “design in a box” limitations or ambiguity. Better yet, our solution includes support from our CX and research experts. We’ll work with you, guiding design for critical aspects of your program, including surveys, sampling and reporting. All aspects will be custom-configured specifically for your needs and objectives. And it’s all seamlessly integrated and executed by ConcentrixCX software.