Experience Orchestration
Performance Suite
Change the team dialogue.
Empower leaders to continuously monitor, analyze and improve their employees’ performance in real-time. Personalized scorecards, guided coaching workflows, improvement storyboards and recognition tools change the focus of management conversations from scores to behavior change.
Closed Loop
Respond in the moment.
Simplify experience management by being alerted of customer issues in real time, using any combination of structured and unstructured data. Alert prioritization, routing and a full case management system will empower teams to reach resolution faster, mitigate churn risk and uncover larger systemic issues.
Employee Ideas
Tap into your most valuable asset.
Use the wisdom of employees to drive innovation, increase engagement and create better experiences. Crowdsourcing tools help capture, track and organize employee ideas by team, department, category, and impact—creating a valuable pipeline of customer experience improvement opportunities.
Action Planner
Make problem-solving simple.
Insights are of no use if you can’t take steps to improve. Action Planner facilitates organizational change management at all levels. Through guided workflows and collaboration tools, your teams can create step-by-step improvement roadmaps, tag owners to unique activities, track progress and measure the impact of solutions implemented.
Employee Notifications
Inspire adoption and engagement.
A world-class experience management platform is no good if people aren’t using it. Help employees get the most out of customer feedback through tailored, digital notifications that remind them to log in, use their tools, execute specific actions and stay engaged with customer experience initiatives.
Setting the pace for CX excellence
“Concentrix is great for buyers looking for a blend of technology and services with a strong focus on analysis and action.”
The Forrester Wave™: Customer Feedback Management Platforms, Q1 2020.
Featured Insights
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Survey programs must embrace the velocity of change, stay agile, or risk failure. Learn how to be nimble with your feedback management program.
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