Change the team dialogue.
Empower leaders to continuously monitor, analyze and improve their employees’ performance in real-time. Personalized scorecards, guided coaching workflows, improvement storyboards and recognition tools change the focus of management conversations from scores to behavior change.
Respond in the moment.
Simplify experience management by being alerted of customer issues in real time, using any combination of structured and unstructured data. Alert prioritization, routing and a full case management system will empower teams to reach resolution faster, mitigate churn risk and uncover larger systemic issues.
Tap into your most valuable asset.
Use the wisdom of employees to drive innovation, increase engagement and create better experiences. Crowdsourcing tools help capture, track and organize employee ideas by team, department, category, and impact—creating a valuable pipeline of customer experience improvement opportunities.
Make problem-solving simple.
Insights are of no use if you can’t take steps to improve. Action Planner facilitates organizational change management at all levels. Through guided workflows and collaboration tools, your teams can create step-by-step improvement roadmaps, tag owners to unique activities, track progress and measure the impact of solutions implemented.
Inspire adoption and engagement.
A world-class experience management platform is no good if people aren’t using it. Help employees get the most out of customer feedback through tailored, digital notifications that remind them to log in, use their tools, execute specific actions and stay engaged with customer experience initiatives.
“Organizations with small teams or programs looking for a strategic partner paired with solid technology should put Concentrix on their shortlists.”
Reimagine your CX journey and get the most from your voice of the customer program with CX orchestration.
Customer experience starts with your VOC program, and your first step for success is to understand the real role of VOC software.
Award-winning ConcentrixCX helps you listen to customers, understand their journey, orchestrate moments, and transform experiences.