Are there gaps in your CX strategy? Probably! Get a custom report on where they are, and what to do about them.

Experience Management Services

The game-changer.

From program management to strategic advisory services, our diverse team of CX pros can meet you anywhere in your CX journey with a tailored support plan that evolves with you. They’ll help you solve for the human quotient of CX by integrating best practices and proven methods that ensure you’re getting maximum value from the technology, continuously innovating and always improving.

Program Success

Focus on strategy—we’ll handle the day-to-day.

Our Implementation & Program Success teams share core goals: making sure you get maximum value from your VOC platform, finding new ways to help you grow and handling all day-to-day administration of the program so that you can focus on driving CX improvement.

Continuous Improvement

Deliver outcomes, faster.

CX Analysts and Change Agents will help you make the most of your customer experience data, uncover meaningful intelligence and drive value for your customers. By combining the powerful insights from ConcentrixCX with people-led root cause analysis, action planning and business strategy, we’ll quickly accelerate the impact of your program.

Setting the pace for CX excellence

“Concentrix is great for buyers looking for a blend of technology and services with a strong focus on analysis and action.”

The Forrester Wave™: Customer Feedback Management Platforms, Q1 2020.

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