Experience Management Services

The game-changer.

Experience Management Services
From program management to strategic advisory services, our diverse team of CX pros can meet you anywhere in your CX journey with a tailored support plan that evolves with you. They’ll help you solve for the human quotient of CX by integrating best practices and proven methods that ensure you’re getting maximum value from the technology, continuously innovating and always improving.

Program Design

Build a high-impact program.

Our design team focuses on the first step—helping you build a Voice of the Customer program that informs business decisions and makes an impact. From feedback strategy to platform reporting, we’ll guide you through all design decisions, align you to best practices and ensure your program is set up for success.

Program Success

Focus on strategy—we’ll handle the day-to-day.

Our Implementation & Program Success teams share core goals: making sure you get maximum value from your VOC platform, finding new ways to help you grow and handling all day-to-day administration of the program so that you can focus on driving CX improvement.

People and Culture

Shape the hearts and minds of your employees.

Our Culture Consultants are laser-focused on helping you design and deploy strategies that engage your people in CX. From platform adoption plans to closed-loop design, this uniquely skilled team will help you build an organization that is fueled by customer experience.

Continuous Improvement

Deliver outcomes, faster.

CX Analysts and Change Agents will help you make the most of your customer experience data, uncover meaningful intelligence and drive value for your customers. By combining the powerful insights from ConcentrixCX with people-led root cause analysis, action planning and business strategy, we’ll quickly accelerate the impact of your program.

Setting the pace for CX excellence

“Concentrix is great for buyers looking for a blend of technology and services with a strong focus on analysis and action.”

The Forrester Wave™: Customer Feedback Management Platforms, Q1 2020.

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Featured Insights

The Power of Engagement | Concentrix Fact Sheet

The Power of Engagement

What makes the truly great VOC programs stand out? Employee, or user, engagement! How much employees access and interact with customer feedback is crucial for stronger CX performance.

Concentrix Voice of the Customer

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