Technology to power your business with customer feedback.
ConcentrixCX embeds the voice of your customers across your organization, arming every one of your employees with the insights they need to make the customer experience exceptional.
Know the Journey — Engage customers for feedback at any point in their journey, no matter how they choose to communicate with you.
Unify CX — See your customers’ experiences across any touchpoints or journey, in a single place.
Innovate at Scale — Onboard tools harness employees’ experience-based ideas for transforming CX.
Activate Employees — Coaching tools and a rewards center inspire your frontline to think and act “customer first.”
Deepen Relationships — Case management tools re-engage customers when they need you the most.
Turn Words into Action — Text analytics explores unstructured data, uncovering what matters most to your customers.
Trust and Scale — We’ve got you covered! Our enterprise-grade technology is secure and scalable.