VOICE OF THE CUSTOMER
Awards & Recognition
Concentrix is recognized as a Strong Performer in the Forrester Wave™: Customer Feedback Management Platforms, Q1 2020.
“Concentrix is great for buyers looking for a blend of technology and services with a strong focus on analysis and action,” says Forrester.
2019 Gartner Market Guide for Voice of the Customer Applications
The guide helps differentiate providers in an increasing field of Voice of the Customer survey tool vendors. Concentrix is recognized as a Representative Vendor.
Concentrix is recognized as a Leader in the 2019 Customer Experience (CX) Analytics PEAK Matrix™ Assessment.
The report focuses on CX analytics services delivered stand-alone or as a part of broader Contact Center Outsourcing (CCO) engagement.
Concentrix won a Silver 2020 Stevie Sales and Customer Service Award for excellence in Best Customer Satisfaction Strategy.
The win recognized the strength of ConcentrixCX software in helping clients develop a “customer-first” culture at the front line, improving CX.
Concentrix Director of CX Consulting Kate Jones is named a winner of the Consulting Magazine Women Leaders in Technology Award.
Kate is recognized for her work helping clients to improve digital customer experiences, and for excellence in leadership, service and innovation.
Concentrix is named one of the top 50 market research firms in the 2019 GreenBook Market Leaders Report.
The report recognizes Concentrix’s outstanding work in Voice of the Customer technology and analytic services for large enterprise CX programs.