Analytics & AI Powered Insights
Text Analytics
Harness the potential of unstructured data.
Transform text from surveys, social, employee notes and more into actionable insights that are widely understood across your ecosystem. Use machine and human learning to automatically analyze text feedback, surface themes, quantify sentiment and prioritize action.
PredictCX
Stay ahead of customer needs.
Don’t wait until your customers leave to figure out why. PredictCX uses advanced analytics and AI to uncover your biggest issues, determine priority and predict impact so that you can proactively improve experiences in the areas that matter most.
Journey Insights
Visualize the end-to-end experience.
Gain a 360° view of the customer and employee experience by unifying feedback inside a single system. Find common cross-channel issues and use powerful query and resolution tools to manage areas of opportunity.
Analyst Suite
Make uncovering insight easy.
Robust and intuitive tools help analytics teams focus on strategic change, not administrative tasks. From weighting and cross-tabs to data queries and exports, it’s never been easier or more efficient for teams to conduct deep data investigation.
Role-Based Insights
Power everyone with the tools they need.
Define access and reporting based on your company’s unique hierarchy and business needs. Insights, visualizations and workflows are tailored to different groups and accessible anywhere—connecting all employees to the information they need the most.
ConcentrixCX Mobile
Feedback in the palm of your hand.
Allow employees to listen, learn and act on feedback, no matter where they are. From dashboards to customer alerts and employee kudos, ConcentrixCX Mobile puts insights at your fingertips, making customer experience a daily habit.
Media Center
Humanize feedback.
Build empathy and stronger connections between your customers and employees by humanizing feedback. The ConcentrixCX Media Center captures video and audio feedback from customers – enhancing your organization’s ability to understand how people experience your brand, products and services.
Setting the pace for CX excellence
“Concentrix is great for buyers looking for a blend of technology and services with a strong focus on analysis and action.”
The Forrester Wave™: Customer Feedback Management Platforms, Q1 2020.
Featured Insights
Two Thumbs Up? The Truth About Social Media Feedback
Learn what new consumer research tells us about the role social media can play in VOC programs.
ConcentrixCX Text Analytics
Capture unstructured feedback and get AI-powered insights.
ConcentrixCX Mobile
On average, people spend about 4 hours a day on their smartphones. ConcentrixCX Mobile enables users to access their CX data anywhere.
