Analytics & AI Powered Insights

Democratize game-changing intelligence.
Analytics & AI Powered Insights
Transform text from surveys, social, employee notes and more into actionable insights that are widely understood across your ecosystem. Use machine and human learning to automatically analyze text feedback, surface themes, quantify sentiment and prioritize action.
Text Analytics | ConcentrixCX VOC

Text Analytics

Harness the potential of unstructured data.

Transform text from surveys, social, employee notes and more into actionable insights that are widely understood across your ecosystem. Use machine and human learning to automatically analyze text feedback, surface themes, quantify sentiment and prioritize action.

PredictCX

Stay ahead of customer needs.

Don’t wait until your customers leave to figure out why. PredictCX uses advanced analytics and AI to uncover your biggest issues, determine priority and predict impact so that you can proactively improve experiences in the areas that matter most.

PredictCX | ConcentrixCX VOC
Customer Interactions | Concentrix VOC

Journey Insights

Visualize the end-to-end experience.

Gain a 360° view of the customer and employee experience by unifying feedback inside a single system. Find common cross-channel issues and use powerful query and resolution tools to manage areas of opportunity.

Analyst Suite

Make uncovering insight easy.

Robust and intuitive tools help analytics teams focus on strategic change, not administrative tasks. From weighting and cross-tabs to data queries and exports, it’s never been easier or more efficient for teams to conduct deep data investigation.

Analyst Suite | ConcentrixCX VOC

Role-Based Insights

Power everyone with the tools they need.

Define access and reporting based on your company’s unique hierarchy and business needs. Insights, visualizations and workflows are tailored to different groups and accessible anywhere—connecting all employees to the information they need the most.

ConcentrixCX Mobile

Feedback in the palm of your hand.

Allow employees to listen, learn and act on feedback, no matter where they are. From dashboards to customer alerts and employee kudos, ConcentrixCX Mobile puts insights at your fingertips, making customer experience a daily habit.

ConcentrixCX Mobile | ConcentrixCX VOC

Media Center

Humanize feedback.

Build empathy and stronger connections between your customers and employees by humanizing feedback. The ConcentrixCX Media Center captures video and audio feedback from customers – enhancing your organization’s ability to understand how people experience your brand, products and services.

Setting the pace for CX excellence

“Concentrix is great for buyers looking for a blend of technology and services with a strong focus on analysis and action.”

The Forrester Wave™: Customer Feedback Management Platforms, Q1 2020.

forrester-logo

Featured Insights

ConcentrixCX Mobile

ConcentrixCX Mobile

On average, people spend about 4 hours a day on their smartphones. ConcentrixCX Mobile enables users to access their CX data anywhere.

Concentrix Voice of the Customer

Be a leader. Join our followers!

Request a Demo

Click here if you’re looking for a Concentrix career opportunity.