Technology investments as a differentiator

No forced partnership technology here. We focus on the right solution to drive our clients’ business forward and employ a technology-agnostic approach, allowing access to current, robust, and appropriate solutions. Paramount to this is ensuring the security and compliant use of all information. In the end, it’s not just technology; we ensure our methodologies, staff, industry knowledge, and governance align with the technology to drive the right client results.

Concentrix Technology & Systems Integration
Concentrix Systems Integration

Systems Integration

In today’s digital world, the ability to effectively integrate across systems, data sources, and channels is fundamental. Concentrix has a long history of successfully and efficiently integrating a variety of client based systems, commercial applications, channel services, and our internal network and data services.

Concentrix Process Optimization

Process Optimization

Improve efficiencies by leveraging our EDGE (Engineered Design for Global Excellence) methodology and productivity tools. Re-energize workforce management to identify saving opportunities, optimize contacts (deflection, routing, etc.) or enhance front-/back-office productive output with robotic process automation (RPA). Replace manual touch points with workflows, automated triggers, and standardize output for efficiency.

Concentrix Enabled Operations

Enabled Operations

Drive better customer engagement and enhance revenue channels with our scalable, cloud contact center. Our Work@Home™ solution lets you flex operations without adding to your infrastructure costs. Concentrix provides several industry-specific platforms too, including GIAS™ for the insurance industry, and TradeFree™ Core, TradeFree™ Portal, and Factorin™ for commercial banking to automate and drive transaction processing.

IT Services
Concentrix IT Services

IT Services

Leverage our IT capabilities to build customized applications and integrate them with your existing systems or to drive your digital strategy. We provide a full range of services in application development and management (ADM), outsourced product development, mobility enablement, IT and security consulting, and advanced analytics technology implementations.

Network Solutions
Concentrix Mobile Network Solutions

Mobile Network Solutions

In today’s mobile, digital-first world, consumers continually demand more from their Communications Service Providers. Are you keeping pace? Concentrix Mobile Network Solutions can help you differentiate and transform your Value Added Services (VAS) capabilities so you exceed expectations today and in the future.

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