Tilt the Balance.
Digital has forever changed customer care. More than 40% of customers use multiple channels in their quest for resolution, and 53% of a customer’s perception of your customer service experience is driven by their online digital interactions. How can you give them personalized, instant service across the channels of their choice?
Concentrix Virtual Assistant combines a robust conversational care platform with customer journey insights, user design expertise, and proven development and delivery capabilities. We provide out-of-the-box speech recognition and understanding, context-aware interactions, and a unified customer experience that helps you intelligently automate customer interactions consistently across all of your touch points.
Across all industries, Concentrix Virtual Assistant improves the customer experience and boosts loyalty, while matching sales and services resources to customer value.