Identify valuable customer patterns and insights from enterprise data to design better customer engagement strategies. Differentiate between noise and feedback with our Voice of the Customer analytics. Leverage our Contact to Close tool to empower advisors with real-time customer context (and recommendations for what to offer them) and our real-time, Next Best Action analytics to drive relevance and personalization. You can also identify and address claims leakages in time.
Customers use multiple channels to engage with your brand. Ensure their experience on each channel is consistent by integrating the business with our omni-channel solutions. Integrate channels like chat, email, mobile, Web, and social within a single console for a complete 360-degree view picture of the customer and contextualize it with real-time/predictive analytics.
Improve efficiencies by leveraging our EDGE (Engineered Design for Global Excellence) methodology and advisor/contact center productivity tools. Re-energize workforce management to identify saving opportunities, optimize contacts (deflection, routing, etc.) or enhance front-/back-office productive output with robotic process automation. Replace manual touch points with workflows, automated triggers and standardize output for efficiency.
Drive better customer engagement and vitalize revenue channels with our scalable, Cloud contact center. Our Work@HomeTM solution lets you flex operations without adding to your infrastructure costs. Concentrix provides several industry-specific platforms too, like GIASTM for the insurance industry and TradeFreeTM Core, TradeFreeTM Portal, and FactorinTM for commercial banking to automate and drive transaction processing.
Leverage our IT capabilities to build customized applications and integrate them with your existing systems or to drive your digital strategy. We provide a full range of services in application development and management (ADM), outsourced product development, mobility enablement, IT and security consulting, and advanced analytics technology implementations.