Identify valuable customer patterns and insights from enterprise data to design better customer engagement strategies. Differentiate between noise and feedback with our Voice of the Customer analytics. Leverage our Contact to Close tool to empower advisors with real-time customer context (and recommendations for what to offer them) and our real-time, Next Best Action analytics to drive relevance and personalization. You can also identify and address claims leakages in time.
Customers use multiple channels to engage with your brand. Ensure their experience on each channel is consistent by integrating the business with our omni-channel solutions. Integrate channels like chat, email, mobile, Web, and social within a single console for a complete 360-degree view picture of the customer and contextualize it with real-time/predictive analytics.
Improve efficiencies by leveraging our EDGE (Engineered Design for Global Excellence) methodology and advisor/contact center productivity tools. Re-energize workforce management to identify saving opportunities, optimize contacts (deflection, routing, etc.) or enhance front-/back-office productive output with robotic process automation. Replace manual touch points with workflows, automated triggers and standardize output for efficiency.
Drive better customer engagement and vitalize revenue channels with our scalable, Cloud contact center. Our Work@HomeTM solution lets you flex operations without adding to your infrastructure costs. Concentrix provides several industry-specific platforms too, like GIASTM for the insurance industry and TradeFreeTM Core, TradeFreeTM Portal, and FactorinTM for commercial banking to automate and drive transaction processing.
Leverage our IT capabilities to build customized applications and integrate them with your existing systems or to drive your digital strategy. We provide a full range of services in application development and management (ADM), outsourced product development, mobility enablement, IT and security consulting, and advanced analytics technology implementations.
Create a consistent, personalized customer experience across all channels that reduces effort, inspires loyalty, and increases lifetime value. Concentrix Omnichannel solutions provide you powerful, proven capabilities, best practices, and tools to design, manage and optimize interactions across all touch points in your customer’s journey.
Companies are increasingly vulnerable to targeted cross-channel attacks by fraudsters, and regulatory non-compliance is becoming more costly. Concentrix Fraud and Compliance Solutions help you proactively address these challenges, protect your brand, and give your customers the peace of mind they deserve.
Advances in technology and increased adoption of digital virtual assistants are changing the way customers and brands interact, whether via web, social, mobile, or voice call. Concentrix Virtual Assistant solutions allow your customers to text or say what they need in their own words and complete tasks at their convenience, without the need for human intervention.
Do you struggle to give your customers a consistently superior experience across all the ways they choose to interact with your business? Concentrix can help you solve this challenge with solutions that deliver real-time context and personalization across all channels.
In today’s mobile, digital first world, consumers continually demand more from their Communications Service Providers. Are you keeping pace? Concentrix Mobile Network Solutions can help you differentiate and transform your Value Added Services (VAS) capabilities so you exceed expectations today and in the future.