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We convert awareness into action, and potential into outcomes
Marketing Solutions creates and orchestrates omnichannel customer journeys that maximize return on marketing investment and drive customer engagement, conversion, loyalty and sales.
Using data analytics to inform everything we do, we select and deploy optimal messages, at optimal moments in optimal channels. Our expert teams convert awareness into performance and drive customers and prospects through the funnel to the most valuable outcome.
In a world of increasingly confusing claim and counter-claim, we deliver real world results built on analytical insight, market-tested technology, and multichannel capability at scale.
We specialize in optimizing effectiveness and efficiency in the sales and marketing funnel
We are experts in the analytics, technology, people and operational knowhow needed to create and optimize programs that optimize the sales process – increasing average order value, reducing drop-off and compressing the buying cycle.
- State of the art analytics enables us to identify, understand and optimize each customer opportunity
- Our ‘customer-first’ mentality enables us to architect experiences that motivate behavior
- Concentrix’s full suite portfolio of engagement channels, from digital, mobile and AI, to bots, brick and mortar and a live personal touch, enables us to orchestrate an optimal customer experience
- We manage and optimize the customer journey as a single continuous flow, not a series of separate siloed steps
Real world, achievable results built on proven, scalable capabilities
In a world of increasingly confusing claim and counter-claim, Marketing Solutions delivers real world results built on data analytics, market-tested technology, omnichannel orchestration and stable teams with deep experience and insight.
- Concentrix serves multichannel solutions, from digital and IoT to messaging, chat and personal interaction
- We know how to orchestrate people, data, tech, analytics and process to maximize the potential of your prospects, leads and customers
- We design and deliver experiences that operationalize the brand promise
- We have the analytics to measure, define and optimize the expected outcomes
- We understand what it takes to operate at scale – over one 1 billion engagements served
Marketing Solutions orchestrates the full suite of Concentrix capabilities to elevate our proposition from a task-based capability model to a solution-based customer journey approach.
We can architect our solutions around evolving real world client needs to deliver the desired outcomes:
- Customer acquisition
- Customer retention
- Customer loyalty
- Share of wallet
- Revenue per order
- Cost per sale
- Customer satisfaction
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