Look beyond the new normal and reimagine your CX model for the new exceptional.
Lingualab Multilingual Hubs
Multilingual CX redefined
Delivering great service to customers globally can be a complicated decision, balancing your desire to offer localized support versus the impact on cost and efficiency. However, in a digitally driven world, language solutions are redefined. Concentrix Lingualab enables your best staff with the power to be multilingual, with advanced AI-enabled, native-quality translation, so that all customers around the world receive personalized, great service, without barriers.
Concentrix Lingualab consists of centralized hubs that combine award-winning translation solutions with top talent to deliver seamless, best-in-class language experiences. Removing the barrier of language accelerates hiring, training, and digital transformation, unlocking new levels of staffing flexibility and efficiency.
Unlock significant cost savings and CX improvements that you can’t get from locally delivered, language-centric support teams. You’ll respond faster to unplanned spikes and seasonal ramps, while driving efficiency from increased digital engagement.
Concentrix Lingualab can benefit your outsourced and in-house teams, and is wholly integrated with our Concentrix Solv gig platform for further cost reductions.