Emerging technologies are making their way to the market rapidly driving 24×7 omni-channel mobile access/availability. Big Data sciences like analytics are enabling personalization and proactive enterprise actions that inform marketing, sales and customer service decisions.
Today’s CIO has a set of business-led imperatives that have evolved far beyond cost reductions, efficiency and productivity gains. In the New Normal, he is grappling with the necessity to drive the digitization of the enterprise.
This is not only SMAC (social, mobile, analytics and Cloud), but also overcoming uncertainties by acting with automated cognitive functions performed by learning systems and artificial intelligence. Despite prodigious data crunching already happening, more data will be gathered by the Internet of Things and mobile apps.
Under real pressure from the business, other C-suite colleagues too are seeking agile technology partners that go beyond the IT department’s legacy development and maintenance contractors. The new breed of partners “understand the business” and are co-responsible for strategic business outcomes, like customer experience and speed to market.