Intelligent Automation
Accelerate past legacy systems and processes
The future at your doorstep.
By bringing together proven solutions, frameworks, and essential processes to design, build, and run a successful intelligent automation program, we help clients tap into a future of robotic process automation, Generative AI, and virtual agents. Catalyst works with companies to evaluate their current intelligent automation solutions, create an ROI-driven intelligent automation strategy, and optimize their current bot performance and operations.
Client Results
Tax Process Automation for Telecom Giant
A telecom’s tax reporting process required extensive manual processes. Concentrix Catalyst enabled tax process automation with Alteryx.
Energy Giant Improves Efficiency With Job Processing Automation
A number of inefficiencies, including lead time to job, the effort, and inaccurate information were holding back this energy company.
Alexa, Order My Favorite Meal
Learn how a popular US-based fast-casual food chain adopted a voice-enabled reorder experience for a more convenient CX.
Services
INTELLIGENT OPERATIONS
Bot operationalization, test automation, and AIOps—next-generation solutions need a head start. We lay the groundwork for the future of operations.
DIGITIZED FUTURE
New infrastructure, products, and services demand that enterprises deliver a new standard of agility and customer experience. We help you develop digital strategies for intelligent automation to deliver in the moment.
BOT ACCELERATION
Keep up with the pace of customer expectations through bots built with advanced artificial intelligence that can be enhanced through Generative AI like ChatGPT and machine learning that accelerate business outcomes.
CONVERSATIONAL UI
Mature your customer experience with virtual agents and visualize cross-channel customer interactions in a real-time user interface.
CONNECTED ENTERPRISE
We guide you towards a connected enterprise through virtual agents, artificial intelligence, natural language processing, and enterprise software systems.
BOT MONITORING
Our unified operations management platform, BotScope, enables the easy operationalization of bots across the enterprise through a bot monitoring system that improves bot performance.
Featured Insights
Robotic Process Automation Drives Organizational Innovation
Robotic process automation is gaining in popularity because it is efficient and effective, inexpensive, quick to implement and unobtrusive.
Launch Your Conversational UI Framework with These Best Practices
Concentrix Catalyst’s Raja Roy outlines roadblocks to adopting a conversational UI framework and discusses strategies for overcoming them.
Automation and the Future of Work
Discover a way to future-proof your brand for a new generation of customers who expect nothing less than seamless CX.
