Virtual Assistant & IVR

Act on customer intent in a natural, human-like way across all interaction channels.

Our solution provides out-of-the-box speech recognition and understanding, context-aware interactions, and a unified customer experience that transitions seamlessly from voice channels to text-based channels.

How we'll help:

Robust conversational care platform ⁠— Let customers ask any question, at any time, via touch tone, speech, or conversational interfaces.

Conversational AI ⁠— Create conversational speech-based assistants and chatbots to automate communication and create personalized customer experiences at scale.

Customer journey insights ⁠— Leverage the customer’s interaction history and profile to support continuity of their journey across communication channels and timeframes.

Powerful application development tools ⁠— Take advantage of your existing infrastructures, service-oriented architecture (SOA), and business logic to create dynamic, personalized applications.

Flexible delivery models ⁠— Choose from on-premises/customer premise equipment (CPE), on-demand/shared hosted, or dedicated hosting models, to accelerate time-to-market.

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