Omnichannel Solutions

Deliver real-time context and personalized interactions across all channels.

Concentrix Omnichannel Solutions help “connect the dots” and provide visibility to all interaction channels, so you can increase revenue while giving your customers a personalized, contextual customer journey that anticipates and addresses their needs across all channels.

Front-line staff can provide a quicker time to resolution and be 5x more efficient when understanding journey context and utilizing asynchronous messaging channels.

How we'll help:

Customer Interaction Hub ⁠— Build a contextual and actionable view of all the “digital breadcrumbs” your customers leave as they move across channels, helping front-line staff and systems determine next best step actions that reduce effort, increase revenue, and reduce costs.

Messaging ⁠— Offer messaging as a core part of the customer experience to make it easy for customers to get their questions answered. Customers are in control and can interact when it is convenient for them, and can start and stop as needed to fit their busy lives, just like they do when texting friends and family.

Proactive Notifications ⁠— Design, manage, and deliver automated reminders, alerts, and other real-time updates via text, email, and phone across all stages of your customer lifecycle.

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Concentrix Virtual Assistant & IVR

Virtual Assistant & IVR
Act on customer intent in a natural, human-like way.

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Fraud & Voice Biometrics
Protect your customers from internal and external threats.

Concentrix Outcome-Based Delivery

Outcome-Based Delivery
Engage strategically with our team to share risks and rewards.

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