Caller Fraud Prevention — Use robotic process automation (RPA) to proactively identify fraudulent calls and alert your agents and staff in real time. Guard against common tactics, such as number porting, automatic number identification (ANI) spoofing, and device cloning, that fraudsters use to compromise the security of your customers’ mobile devices.
Secure Payments — Provide a PCI-compliant, non-verbal mode for entering credit card and financial data to take the agent out of the transaction and prevent recording of financial transactions. Detect fraudulent agent behavior, such as call avoidance and metrics manipulation.
Regulatory and Agent Compliance — Leverage foolproof disclosure automation for HIPAA and other regulations. Our unique approach blends RPA, computer telephony integration (CTI), and real-time business rules to monitor agent behavior in real-time, helping companies significantly reduce average handle time, eliminate verification errors, and enhance agent productivity.
Voice Biometrics — Combine behavioral characteristics, such as pronunciation, speed of speech, and accents, with physical characteristics to produce a unique voice pattern for every individual. Enable active and passive registration.