Bringing extraordinary customer journeys to life through seamless, omnichannel experiences
Welcome to the new era of customer experience
Connect with your customers quickly and easily with digital self-service technology which makes everyday interactions fast, easy, and convenient. Information accessibility provides customers what they need when they need it through channels consumers prefer to utilize.
All Concentrix contact center and digital self-service solutions are integrated and available as a service in the cloud so you can build fast and scale quickly.
Asynchronous MessagingTexting has become the “go to” choice for people to stay connected with friends, coworkers, and brands they frequent. Millions of digital messaging conversations occur daily across Apple Business Chat, Facebook, WhatsApp and other channels, such as SMS. Business messaging powered by Concentrix helps you reduce costs, improve NPS, and stay connected with your customers.
Cloud Contact Center
Stop waiting months—or years—for the latest conversational AI and omnichannel customer service capabilities you need to differentiate your customer experience. Deliver the personalized experience your customers expect now with Concentrix Cloud Contact Center for Amazon Connect.
Our CX solution experts will work with you to design and deploy a scalable, highly resilient cloud solution to address all your contact center and digital self-service needs.
Consumers want the human touch when they contact a business, but don’t always want to speak to a human. That’s where Concentrix can help.
From text-based messaging bots to advanced conversational Virtual Assistant or IVR, Concentrix enables you to design the right solution to intelligently act on customer intent in a natural, human-like way.
And our “Build once, use everywhere” approach mean you deliver a more consistent experience with higher satisfaction at a lower cost.
Empathy and Artificial Frustration – The Path to Exceptional CX
Watch this PACE Insights videocast and learn how to leverage AI in the contact center to create exceptional customer experiences.
From Chaos to Harmony: 3 Ways Cloud is Better
Moving your contact center to the cloud can deliver remarkable benefits!
Sending a Message about Digital Transformation
Learn how a leading telecommunications company underwent a digital transformation to better engage their highly mobile, tech-savvy customers.