Our digital, social, mobile and print conquest and retention marketing solutions help you get ahead. Highly effective SEM, mobile apps, and digital advertising (including media buying, display/native advertising, retargeting/remarketing, etc.). Best-in-industry SEO, content moderation, and Web production and maintenance. Full suite analytics, forecasting, customer surveys, campaign scoring and optimization, and Customer Lifetime Value capabilities—more actionable insights, better targeting and segmentation. We’re your all-in-one digital agency and shared marketing services partner!
Grow share of customer wallet and accelerate your return on marketing investment with our proven multi-channel inbound/outbound direct sales capabilities. Execute results-focused sales strategies by bolstering demand generation with our targeted tele-prospecting and lead qualification using voice, email, pro-active chat, and social media. Our Next Best Action™ methodology ensures advisors make timely, relevant offers to close cross-sell or upsell opportunities with better results.
Our omni-channel solutions support the entire care lifecycle across welcome and activation calls, billing, payments, product and service inquiries, complaint resolution, customer surveys and emergency response. Our technology assets work with your existing infrastructure to transform your contact centers to “digital engagement hubs.” Enhance care productivity, plan for scalability, and manage service costs, with options that include at-home advisors.
Our SocioEco solution helps identify valuable conversations in social media to understand what your customers are saying and doing, impacting your brand. Not just that: Engage with them in real-time 24/7. We provide end-to-end monitoring and alerts; social strategy, engagement and reach; social lead generation; holistic analytics; and integrated omni-channel customer care.
Protect existing revenues with integrated campaigns for revival calling and satisfaction surveys (including design, delivery, and analysis). Use our loyalty card programs for processing and administration of lifecycle coupons, events/POS communications, statement/invoice messaging, appointment scheduling/reminders, and subscription renewals. With our specialized programs covering lease/financing expiry, product recall/repurchase, and win-back situations, you truly focus your efforts on retaining customers.
Nurture renewal opportunities to drive repeat revenue from your customer relationships. Our Cloud-based RenewalsManagerTM automates each stage of the process: quotations, vendor/distribution management, and insightful analytics into renewals performance and forecasting. With interfaces to wider marketing initiatives, it provides centralization of customer data from multiple channels to offer the highest flexibility for renewing maintenance/support contracts and subscription renewals.
Age of the Customer
Offer a personalized enterprise in a scalable way to yield customer experience, revenue, and productivity.