Growing revenue and loyalty throughout the customer lifecycle
Leverage a technology-infused and analytics-led sales operation, equipped with specifically trained sales professionals, to deliver relevant and personalized experiences, and drive profitable revenue growth across all channels and all stages of the customer lifecycle. Optimize your sales and service-to-sales buying journeys across inbound, outbound and digital touchpoints to achieve your sales goals.
Discover end-to-end services to generate new demand and engage customers with relevant offers in the right channel at the right time. Your B2B and B2C strategies will be optimized to find new customers, increase their lifetime value, and win their loyalty for the long-term.
Team up with agents hired for their natural sales ability, trained on our proprietary sales training to fine-tune their consultative, customer-focused selling skills. As enthusiasts for your brand, they are equipped with the tools, knowledge, and techniques to create positive, personalized experiences, inspired by an innovative sales culture to bring out their best.
Leverage data and analytics to uncover the drivers of good and poor results, and create innovative strategies to deliver optimal outcomes. We look at factors within the operational execution, as well as upstream/downstream workflows and journeys to identify new, alternative actions that grow revenue whilst managing the cost of sale.
Provide next generation, interactive experiences with agents empowered by insights and enabled by the very best tech-infused sales operations. We transform in-call experiences with industry-leading tools such as automation, AI-powered prompts to guide agent responses, and screen-sharing to visually walk customers through sales processes. Secure payment and fraud management systems ensure your customers, and your brand, are protected.
Deliver consistent, exceptional sales and service-to-sales programs wherever you do business. We bring together global best practices, strong operational leadership, and effective processes and systems to ensure high quality service delivery across all markets and verticals.
Featured Resources
Introducing Concentrix Revenue Growth Services, combining analytics, technology and a high-performing sales culture to drive revenue and CX outcomes at all stages of the customer lifecycle.
Discover how Concentrix enabled a global software and services leader resolve high customer churn for its cloud-based offerings, leading to innovation and best practices being embedded across the client’s global sales operations.
Look beyond the new normal and reimagine your CX model for the new exceptional.
