Engagement Services

Make sure that your customers love dealing with your brand, every time.

Concentrix helps you deliver exceptional customer experiences across the entire spectrum of engagement services and contact channels. We understand the similar expectations, as well as the process differences of B2B vs. B2C customers, and we handle every interaction as advocates for your brand.

How we’ll help:

Customer Acquisition ⁠— Unify all of your customer data to power marketing execution that elevates customer experience and drives business growth.

Customer Care ⁠— Meet customer expectations for easy issue resolution with the empathy only the human touch can bring with our tech-enabled, empowered, and engaged workforce.

Technical Support ⁠— Deliver the right level of support across channels to ensure first time resolution and a great brand experience. We deploy self-service tools complemented by a tiered support capability, including service truck management.

Revenue Generation ⁠— Expand revenue potential by using every customer interaction to strategically explain your offer with a personalized approach.

Retention and Renewal — Use our predictive analytics and offer personalization to keep more customers longer and maximize service plan renewals.

Back Office ⁠— Ensure a great customer experience and optimized process efficiency and accuracy for healthcare claims, transaction processing, policy management, collections, content moderation, order management, and more.

Let’s talk

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