Business Messaging

Reimagine CX — one text message at a time.

Concentrix delivers the outcomes you need to grow and digitally transform. Concentrix XP Messaging combines our award-winning digital services operating model with our enterprise cloud-based messaging platform to deliver an end-to-end world class messaging solution. We handle all the details – staffing, operations, platform, and bots. Just tell us your goals and how far you want to go!

How we’ll help:

Migration to Text Channel ⁠— Mobile-first consumers are increasingly choosing text messaging over voice, email, and chat when they need help or to make mobile purchases. Sell and serve customers in their channel of choice and realize higher customer satisfaction and cost savings. Our digital CX experts can help you design and execute digital migration strategies that optimize use of consumers’ preferred digital channels.

All-in-One Service ⁠— Spend less time managing technology and vendors and more time delivering superior value to your customers. Our outcome-based approach, combined with our multiple award-winning CX technology, design, and digital service model, helps you quickly deliver lower-cost, hyper-personalized conversational experiences at scale.

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Concentrix Virtual Assistant & IVR

Conversational AI
Act on customer intent in a natural, human-like way.

Concentrix Omnichannel Solutions

Omnichannel Engagement
Deliver real-time context and personalization across all channels via IVR or Messaging platforms.

Concentrix Digital Self-Service | Journey Orchestration

Journey Orchestration
Give your customers the personalized, unique experiences they deserve.

Concentrix Outcome-Based Delivery

Outcome-Based Delivery
Engage strategically with our team to share risks and rewards.

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