Engage more customers with messaging

For most of your customers, text messaging is their preferred form of communication. It’s a quick and easy way to stay connected. Plus, with all the different platforms available, there’s no shortage of ways to connect.

XP Messaging is our messaging-as-a-service solution that enables customers to connect with you through their preferred messaging channels. Engage your customers in conversations that are proactive and able to retain the context, even if the conversations take place over minutes, hours, or days. XP Messaging supports SMS/MMS, Facebook Messenger, WhatsApp, WeChat, and more –  allowing your customers to talk with you anytime, anywhere.

How we’ll help

We’ll optimize your messaging experience by:

  • designing and executing a digital migration strategy
  • providing a complete managed service including staffing, operations, platform management, and detailed reporting
  • delivering insights to track performance and improve customer experience
  • deploying chatbots to automate conversations and assistance
  • enabling secure payment transactions

We’ve helped our customers drive real business results with XP Messaging.

15%

CSAT for a global e-commerce leader with a shift in voice, email and chat interactions to in-app messaging 

30%

in average handle time with the deployment of Apple Business Chat for a telecom provider 

41%

of self-service messaging conversations resolved by chatbots for a Fortune 500 retailer

Why Concentrix?

We’re passionate about customer experience (CX) and understand what a contact center needs. Concentrix experts will guide you through implementation, enabling you to deliver hyper-personalized conversations at scale. We’ll also design a roadmap to help you determine how and where to leverage business text messaging, so it produces the most value for your customers and your business.  

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