Nurture customers along each unique journey with real-time engagement.
Customer Engagement Services
Creating connections with customers to drive brand loyalty
As companies strive for better brand engagement and customer experience, the role of the agent has never been a more critical component of success.
At Concentrix, we’re on a workforce evolution journey, investing in the agent of the future to better serve you and your customers. Our tech-enabled, empowered, and engaged workforce delivers global customer engagement, seamlessly and reliably. Supported by technology throughout our services, we drive measurably better CX.
Today, successful interactions between customers and agents require an innovative, sophisticated mix of smart AI technology. Our unique approach creates harmonious partnership between agents and technology in order to provide a seamless experience to your customers. We provide structure where needed and promote ideation from the frontline, to define what top performance can be and how to achieve it.
Create connections with your customers to build brand loyalty at every point in their CX journeys throughout the customer relationship—acquisition through renewal. Supported by innovative technology and analytics, our agent workforce has the social, emotional, and problem-solving skills to handle the complex issues that your customers can’t solve through digital self-service.
Accelerate the growth of your business with enhanced demand generation, better sales conversion and exceptional customer experiences. Our end-to-end services will enable you to drive proactive, insight-led strategies to identify and engage with more prospects ready to buy, choose the right moments to target customers with relevant offers, and proactively retain and grow their value over time.
Protect your brand and your users with a content moderation strategy that catches every possible risk, confirms accuracy, and continuously improves your content to keep your customers engaged and loyal. Our services are designed to scrape off the bad content, following rigorous standards to ensure regulatory compliance.
Texting has become the “go to” choice for people to stay connected with friends, coworkers, and brands they frequent. Millions of digital messaging conversations occur daily across Apple Business Chat, Facebook, WhatsApp and other channels such as SMS. Concentrix Messaging can help you reduce costs, improve NPS, and stay connected with your customers.
Leverage one of the most complete, robust footprints in the industry, across 40 countries and 6 continents, in over 70 languages. We deliver global consistency with local intimacy.
Featured Resources
Nurture customers along each unique journey with real-time engagement.
Look beyond the new normal and reimagine your CX model for the new exceptional.
Learn how to deliver sustainable, resilient CX with a distributed engagement model.
Ideas to consider to maintain business continuity with social media and messaging.
Get market insights on how messaging is driving better CX and business outcomes.
Learn what messaging can do for your business.
Get insights on how consumers prefer companies to reach out to them.
Read Everest Group’s Pinnacle Model™ Analysis 2019 excerpt, which assesses enterprises’ CX outsourcing strategies.
Learn why you need to meet customers where they’re at.
See the mobile trends you need to consider for your engagement strategy.
Find out how to meet the challenges of today’s channel-less, connected customer.
Get key insights for designing your digital strategy with findings from our latest research.
Strike the right balance between digital and human assistance in customer journeys.
Discover the digital pain points you need to resolve to deliver next-generation CX.
See how insights from our exclusive research helped to hire, motivate, and retain Millennial workers.