Discover how AI can be used in your contact center to help transform the customer experience.
CUSTOMER ENGAGEMENT SERVICES
Creating connections with customers to drive brand loyalty
Engagement with an evolving workforce
As companies strive for better brand engagement and customer experience, the role of the agent has never been a more critical component of success.
At Concentrix, we’re on a workforce evolution journey, investing in the agent of the future to better serve you and your customers. Our tech-enabled, empowered, and engaged workforce delivers global customer engagement, seamlessly and reliably. Supported by technology throughout our services, we drive measurably better CX.
Innovation, Automation & Optimization
Today, successful interactions between customers and agents require an innovative, sophisticated mix of smart AI technology. Our unique approach creates harmonious partnership between agents and technology in order to provide a seamless experience to your customers. We provide structure where needed and promote ideation from the frontline, to define what top performance can be and how to achieve it.
Engagement Services
Create connections with your customers to build brand loyalty at every point in their CX journeys throughout the customer relationship—acquisition through renewal. Supported by innovative technology and analytics, our agent workforce has the social, emotional, and problem-solving skills to handle the complex issues that your customers can’t solve through digital self-service.
Revenue Growth Services
Accelerate the growth of your business with enhanced demand generation, better sales conversion and exceptional customer experiences. Our end-to-end services will enable you to drive proactive, insight-led strategies to identify and engage with more prospects ready to buy, choose the right moments to target customers with relevant offers, and proactively retain and grow their value over time.
Content Moderation
Protect your brand and your users with a content moderation strategy that catches every possible risk, confirms accuracy, and continuously improves your content to keep your customers engaged and loyal. Our services are designed to scrape off the bad content, following rigorous standards to ensure regulatory compliance.
Business Messaging
Texting has become the “go to” choice for people to stay connected with friends, coworkers, and brands they frequent. Millions of digital messaging conversations occur daily across Apple Business Chat, Facebook, WhatsApp and other channels such as SMS. Concentrix Messaging can help you reduce costs, improve NPS, and stay connected with your customers.
Locations & Languages
Leverage one of the most complete, robust footprints in the industry, across 40 countries and 6 continents, in over 70 languages. We deliver global consistency with local intimacy.
Featured Resources
Empathy: The CX Tipping Point
Find out how companies are re-thinking the role of empathy during this time of crisis.
The Art of Customer Engagement in a Digital Age
Learn why you need to meet customers where they’re at.
