Engagement with an evolving workforce
As companies strive for better brand engagement and customer experience, the role of the agent has never been a more critical component of success.
At Concentrix, we’re on a workforce evolution journey, investing in the agent of the future to better serve you and your customers. Our tech-enabled, empowered, and engaged workforce delivers global customer engagement, seamlessly and reliably. Supported by technology throughout our services, we drive measurably better CX.
Engagement Services
Create connections with your customers to build brand loyalty at every point in their CX journeys throughout the customer relationship—acquisition through renewal. Supported by innovative technology and analytics, our agent workforce has the social, emotional, and problem-solving skills to handle the complex issues that your customers can’t solve through digital self-service.
Business Messaging
Texting has become the “go to” choice for people to stay connected with friends, coworkers, and brands they frequent. Millions of digital messaging conversations occur daily across Apple Business Chat, Facebook, WhatsApp and other channels such as SMS. Concentrix Messaging can help you reduce costs, improve NPS, and stay connected with your customers.
Innovation, Automation & Optimization
Today, successful interactions between customers and advisors require an innovative, sophisticated mix of smart AI technology. Our unique approach creates a harmonious partnership between advisors and technology in order to provide a seamless experience for your customers. We provide structure where needed, and promote ideation from the frontline, to define what top performance can be and how to achieve it.
Locations & Languages
Leverage one of the most complete, robust footprints in the industry, across 40 countries and 6 continents, in over 70 languages. We deliver global consistency with local intimacy.
Featured Insights
Empathy and Artificial Frustration – The Path to Exceptional CX
Watch this PACE Insights videocast and learn how to leverage AI in the contact center to create exceptional customer experiences.
Role of AI in the Contact Center
Discover how AI can be used in your contact center to help transform the customer experience.
Empathy: The CX Tipping Point
Find out how companies are re-thinking the role of empathy during this time of crisis.
