Engagement with an evolving workforce

As companies strive for better brand engagement and customer experience, the role of the agent has never been a more critical component of success.

At Concentrix, we’re on a workforce evolution journey, investing in the agent of the future to better serve you and your customers. Our tech-enabled, empowered, and engaged workforce delivers global customer engagement, seamlessly and reliably. Supported by technology throughout our services, we drive measurably better CX.

Concentrix Customer Engagement Centers
Concentrix Customer Care

Engagement Services

Create connections with your customers to build brand loyalty at every point in their CX journeys throughout the customer relationship—acquisition through renewal. Supported by innovative technology and analytics, our agent workforce has the social, emotional, and problem-solving skills to handle the complex issues that your customers can’t solve through digital self-service.

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