Nurture customers along each unique journey with real-time engagement.
Customer Engagement Services
Creating connections with customers to drive brand loyalty
Engagement with an evolving workforce
As companies strive for better brand engagement and customer experience, the role of the agent has never been a more critical component of success.
At Concentrix, we’re on a workforce evolution journey, investing in the agent of the future to better serve you and your customers. Our tech-enabled, empowered, and engaged workforce delivers global customer engagement, seamlessly and reliably. Supported by technology throughout our services, we drive measurably better CX.
Innovation, Automation & Optimization
Today, successful interactions between customers and agents require an innovative, sophisticated mix of smart AI technology. Our unique approach creates harmonious partnership between agents and technology in order to provide a seamless experience to your customers. We provide structure where needed and promote ideation from the frontline, to define what top performance can be and how to achieve it.
Engagement Services
Create connections with your customers to build brand loyalty at every point in their CX journeys throughout the customer relationship—acquisition through renewal. Supported by innovative technology and analytics, our agent workforce has the social, emotional, and problem-solving skills to handle the complex issues that your customers can’t solve through digital self-service.
Revenue Generation
Grow wallet share and accelerate your return on marketing investment with our proven multichannel inbound/outbound direct sales capabilities. Using targeted prospecting and lead qualification, we bolster demand generation, then increase revenue with innovative, technology-infused sales processes that enable the right people in the right place to raise your sales performance.
Content Moderation
Protect your brand and your users with a content moderation strategy that catches every possible risk, confirms accuracy, and continuously improves your content to keep your customers engaged and loyal. Our services are designed to scrape off the bad content, following rigorous standards to ensure regulatory compliance.
Business Messaging
Texting has become the “go to” choice for people to stay connected with friends, coworkers, and brands they frequent. Millions of digital messaging conversations occur daily across Apple Business Chat, Facebook, WhatsApp and other channels such as SMS. Concentrix Messaging can help you reduce costs, improve NPS, and stay connected with your customers.
Locations & Languages
Leverage one of the most complete, robust footprints in the industry, across 40 countries and 6 continents, in over 70 languages. We deliver global consistency with local intimacy.
Featured Resources
Designing CX for the New Exceptional
Look beyond the new normal and reimagine your CX model for the new exceptional.
The Race to Adjust to Shifting Priorities
Learn how to deliver sustainable, resilient CX with a distributed engagement model.
5 Ways Social Media and Messaging Can Help in Times of Crisis
Ideas to consider to maintain business continuity with social media and messaging.
The New Age of Conversational CX
Get market insights on how messaging is driving better CX and business outcomes.
XP Messaging
Learn what messaging can do for your business.
Privacy in a Digital Age: The Great Balancing Act
Get insights on how consumers prefer companies to reach out to them.
Accelerating CX Through an Optimized Contact Center Outsourcing (CCO) Model
Read Everest Group’s Pinnacle Model™ Analysis 2019 excerpt, which assesses enterprises’ CX outsourcing strategies.
The Art of Customer Engagement in a Digital Age
Learn why you need to meet customers where they’re at.
Mobile Is the New Frontier for Customer Care
See the mobile trends you need to consider for your engagement strategy.
Channel-less Customer Engagement and the Connected Customer
Find out how to meet the challenges of today’s channel-less, connected customer.
Uncovering Digital Trends: Customer Expectations in a Digital World
Get key insights for designing your digital strategy with findings from our latest research.
The Role of Human Talent in a Digital-First World
Strike the right balance between digital and human assistance in customer journeys.
Digital Journeys: 4 Mistakes You’re Probably Making, and How to Fix Them
Discover the digital pain points you need to resolve to deliver next-generation CX.
Transforming Millennial Woes to Wows
See how insights from our exclusive research helped to hire, motivate, and retain Millennial workers.